Your Questions Answered
On this page, you’ll find frequently asked questions related to Spotlight Costumes Limited, including our products and services. We’ve made an effort to include a wide array of questions and answers, but if you’re still unsure about something, please get in touch directly and we’ll be happy to address your issue.
Can I send you my own design?
We actively encourage you to send us any ideas you may have. It may be just a rough sketch on the back of an envelope, an image you stumbled across or a photograph of something you have had before. While we won't copy other makers' designs, we can help you adapt your ideas into something similar.
I live a long way from your premises. Do I need to visit you?
Whilst we love visitors and appreciate it is a great opportunity for you to look at fabrics and run ideas past us, we realise that time and distance are often obstacles.
You can rest assured that we are very experienced in dealing with long distance customers. In fact, 90% of our work is dealt with through telephone calls and emails.
How much notice do I need to give you?
Our lead times change depending on how full our diary is. We will always try to fit you in at short notice if we can, but the more time you can give us, the less stressful for all of us!