Exchanges and Returns

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following -

  1. The following products are not eligible for return: Underwear, tights, hosiery, bespoke and custom-made items.

 

  2. Items may be returned by post or in person. If returning by post, we recommend that you retain proof of posting. Spotlight Costumes Ltd will not be liable for any return costs incurred.